If your horse needs us, you don't need to explain yourself first, and you don't need to be sure it's serious. Ring, and we'll work it out together. Deciding whether something is an emergency is our job, not yours.
Not registered with us? Who cares. Ring anyway.
If you are not sure whether to call
Then just pick up the phone and call. But the ones people most frequently hesitate over are:
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Colic
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Heavy bleeding, or a wound near a joint
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A horse that's cast, or won't get up
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Choke
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An eye suddenly closed or weeping
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Sudden severe lameness
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A foaling that isn't progressing
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Something that your gut tells you "shall I call the vet?"
While you wait for us
Keep your horse calm and keep yourself safe. Allow free access to food and water unless we have told you otherwise. Ensure the horse is suitably restrained by the time we arrive. And have your yard's postcode or what3words to hand — it's the fastest way to get us to the right gate.
If they are in a field with other horses, leave them there. We all need a friend when we are scared or poorly.